In light of the difficulties that customers have reported when working from home, the EUIPO has accelerated work on e-communications so that all communications sent to the Office can be carried out online.
The Reply button is now available for all e-communications where a reply is permitted. Furthermore, a ‘fax alternative’ option has been added as an additional fall-back solution. The screenshot below shows how both these options appear.
New e-reply option for ALL e-communications
eComm users, who make up
the vast majority of our customers, can now reply to all e-communications –
where a reply is permitted – directly from the communications tab in the User
Area by clicking on the Reply button. 
This new feature allows you to draft your reply immediately and
add an attachment in just a few clicks.
‘FAX ALTERNATIVE’ option
While helping those working from home without access to a fax machine, the ‘fax alternative’ option will also pave the way for a smooth transition to eComm for all, as the use of fax as an option when communicating with the Office is gradually phased out. The terms and conditions of use of this option can be found here.
We hope you find these new options useful in your dealings with the Office. Your feedback is welcome: information@euipo.europa.eu
E-Services
